Quality Control

CAPA Form (Corrective & Preventive Action)

Systematic approach to identifying, investigating, and resolving quality issues with preventive measures.

Format: PDF Size: 129 KB 1,000+ Downloads
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About This Template

The CAPA (Corrective and Preventive Action) Form is a fundamental quality management tool required by ISO 9001, FDA regulations, and other quality standards. This template provides a structured process for identifying quality problems, determining root causes, implementing corrective actions to fix current issues, and establishing preventive actions to prevent recurrence. The form guides teams through investigation, risk assessment, solution development, and verification of effectiveness, ensuring quality issues are resolved systematically and permanently.

Key Features

Problem description and impact assessment
Root cause analysis documentation section
Corrective action planning with ownership
Preventive measures to avoid recurrence
Effectiveness verification and close-out
Risk assessment and priority classification

How to Use This Template

  • Document the problem, non-conformance, or opportunity for improvement
  • Conduct root cause analysis using appropriate tools (5 Whys, fishbone)
  • Develop corrective actions to address immediate problem
  • Plan preventive actions to eliminate root causes system-wide
  • Implement actions with assigned owners and target dates
  • Verify effectiveness and document lessons learned

Ideal For

Quality managers handling customer complaints
ISO quality system coordinators managing non-conformances
Manufacturing supervisors addressing production issues
Regulatory compliance teams in FDA-regulated industries

Common Use Cases

Responding to customer complaints and returns
Addressing internal audit findings
Resolving production non-conformances
Preventing recurring quality problems

Use this template in a live digital workflow

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