Non-Conformance Report (NCR)

The Non-Conformance Report (NCR) is a fundamental quality control tool for identifying, documenting, and dispositioning products or processes that don’t meet specifications. This template captures detailed information about the defect, affected quantity, root cause, and disposition decision (use-as-is, rework, scrap, return to supplier). NCRs provide traceability for quality issues, support containment actions to prevent shipment of defective products, and trigger corrective actions to prevent recurrence. The report also documents costs associated with non-conformances, helping quantify the cost of poor quality and justify improvement investments.